The challenge
Schreinerei Kaufmann AG in Gommiswald – known as kaufmann schreinerwerk – has been planning, developing and delivering joinery with its customers for 40 years: from cabinets and doors to kitchens, from the first plan through to final installation. The company operates in Eastern Switzerland and the Linth region, employs around 40 people and focuses on careful, first-class work. Regional timber is used wherever possible; the business has been ISO-9001:2015 certified for more than 20 years.
Every day, 39 employees are out with ten vehicles.
“For us it was important to make our service jobs, and in particular the planning of follow-up assignments, more efficient,” explains Mr Marco Kaufmann. “At the same time, we wanted to know at all times where our vehicles are, so we can react faster and coordinate our jobs better.”
The solution: ProDongle Plug & Play
Looking for a suitable Track & Trace solution, the company found ProDongle via Google. It chose the Plug & Play solution.
“What mattered to us was that the devices are ready to use immediately, without a complex installation, and can be used flexibly in different vehicles when needed.”
Commissioning was straightforward. Shipping was experienced as fast and customer-oriented, and the vehicles were connected to the application in a very short time.
Shorter service times and more efficient job planning
Since introducing ProDongle, service processes have improved significantly. Thanks to the live location overview, vehicles can be located on the map at any time. This makes it easier to coordinate service jobs and plan follow-up assignments.
“We were able to shorten our service processing times by around two weeks. That gives us much more flexibility and allows us to support our customers more quickly.”
Higher productivity and less administration
Alongside improved job planning, automatic trip registration provides complete documentation of every journey. Business and private trips can be distinguished easily, which substantially reduces the administrative workload.
The optimised processes also lead to better utilisation of staff.
“Our working time is used much more efficiently today. As a result, we have increased both our productivity and our service quality, while also saving costs.”
Why ProDongle?
Today the company uses ProDongle every day to plan and control its service jobs.
Asked why the company would recommend ProDongle, the answer is:
“The whole process is straightforward – from delivery to installation. ProDongle is easy to use, reliable, and helps us make our service processes more efficient.”
Solutions used:
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